Voice Assistants Harms or Benefits
Recently, you can notice the trend of the widespread introduction of automatic voice assistants into our lives. We communicate with robots when ordering a service, answer their questions when we want to report a problem with a telecom operator, and contact them if necessary to make an appointment with a doctor.
This optimizes the work of the business well, because company owners no longer need to pay salaries to voice service employees and build contact with them for comfortable cooperation. Moreover, automatic assistants are well-trained and can repeat the speech of a person so accurately that not everyone can understand who is talking on the phone.
“It should be understood that more than five people may be required to complete the tasks that one digital assistant can handle. For example, if a company needs to call its customers, then the robot can make calls simultaneously on several lines and this greatly speeds up the process.”
As a rule, such robots are most often in demand in offices where you need to constantly process customer requests by answering phone calls. It is quite difficult to find a large number of permanent employees for such a position, and it is often problematic to arrange interviews and change staff.
The robotization of society is something that scares many people around the world, especially after the news that the digital doll’s Instagram account has gained a huge audience without the need to buy Instagram followers simply because it is an exact copy of a person and the profile is maintained on her behalf.
Also, the problem is that not all companies can afford to implement such technologies, because it is very expensive and long if the company does not specialize in creating robots.
Why Companies Benefit From Using Voice Assistants
The benefit here is determined quite simply: the work of a robot is much cheaper for an entrepreneur than the work of a person. In addition, it is worth considering the physiological factors that can reduce the efficiency of a person’s work: fatigue, emotions against the background of personal problems, and so on.
However, businesses still cannot universally use voice robots due to the fact that society often reacts negatively to this. Due to the wrong choice, the company can lose most of its customers in one moment.
It should be understood that more than five people may be required to complete the tasks that one digital assistant can handle. For example, if a company needs to call its customers, then the robot can make calls simultaneously on several lines and this greatly speeds up the process.
In addition, putting a certain voice on all company calls is a good way to create your own chips by which people will recognize the brand. As mentioned above, employees in such a profession are constantly changing, and different voices of one company can add up different impressions about it. Well-delivered competent speech of a digital assistant is a guarantor of courtesy with a client and gives a high chance of cooperation.
Digitization is one of the main trends in the modern world. No matter how we oppose the introduction of robots into our daily lives, this process cannot be avoided, and we need to prepare for the fact that soon a fairly large part of our work will be performed by digital assistants.