Black Windows screen with cursor after logon
If you are also facing a similar problem, your computer or laptop screen suddenly turns black after booting up and you get a black screen with a cursor after logging in, follow the troubleshooting steps to solve this problem in Windows 10.
- Before proceeding, we recommend that you check the connection problem between the monitor and the computer.
- Check again that both ends of the video cable are properly connected, that power is supplied to the monitor, and that the power switch is turned on.
Try the Windows key combination to wake up the screen
Microsoft suggests that if you get a black or blank screen after signing into Windows 10, follow the Windows key combination to wake up the screen.
If you have a keyboard connected, press the Windows Logo key+Ctrl+Shift+B. If you are in tablet mode, within 2 seconds, press the Volume Up and Volume Down keys three times simultaneously.
When Windows responds, a short beep sounds and the screen flashes or goes dark while Windows tries to refresh it.
Restart Windows Explorer
- Press the key combination Ctrl + Shift + Esc to open the Task Manager.
- On the Processes tab, scroll down and find Windows Explorer. Right-click on Windows Explorer and select Restart.
- If that doesn’t work, in the top left corner of Task Manager, select File and then Run New Task. Enter Explorer.exe and choose OK.
Remove the battery and hold down the power switch (notebooks only)
- If your Windows 10 laptop is stuck with a black screen, simply unplug it.
- Turn off the laptop and remove the battery.
- If the battery is low, press and hold the power button for 30 seconds.
- Replace the battery and restart the computer.
If you are using a desktop PC, shut down Windows, unplug all peripherals, including keyboard, mouse, power cord, VGA cable, etc., and turn on the test window that started normally. Then hold down the power button for 30 seconds, connect only the power cord, VGA cable, keyboard and mouse, and turn on the test window which started normally.
Start in safe mode to troubleshoot
If there is no problem with the external devices, there may be several other causes, and you can boot the computer into safe mode to try to fix the problem.
You can force the computer to boot into safe mode in various ways, but in this case you can do the following
Start the computer. On the login screen, hold down the Shift key, click the power button in the lower right corner, and select Restart.
After opening the Advanced Start menu, click the Troubleshooting button.
Message: If you can’t see anything on the screen due to a black screen, boot the system from the installation media (if you don’t have one, read how to make a bootable USB drive here). Go to the first screen and press the Computer Recovery button to open the Advanced Settings menu. From there, click the Troubleshooting button.
In the next screen click on Advanced Settings -> Startup Settings.
Click on the Restart button. Then in the boot settings, press 4 for safe mode or F5 for safe mode with network connection.
Once your computer goes to safe mode, you can try the following troubleshooting steps to resolve the black screen issue on your Windows 10 computer.
Reinstall the monitor driver
As mentioned earlier, the most common cause of this error is an update to the graphics driver that you may have received via a Windows 10 update. In other cases, the update is not a problem, but the graphics driver may be damaged, causing it to not work properly and show a black screen. We recommend that you reinstall the display driver by following the steps below.
- Press Windows + X to open the user menu and select Device Manager.
- Display Expansion Adapter.
- Right-click on the adapter and select Uninstall.Quick Tip : You can also select Uninstall drivers for this device to remove the driver from your computer. This is sometimes recommended, but if your operating system cannot find the driver online, you should download the correct driver for your graphics card from your PC manufacturer’s website.
- Confirm with OK and restart the window.
The next time you log in, Windows 10 should automatically reinstall the video card driver and hopefully the black screen will disappear.
Also visit the device manufacturer’s website and download and install the latest graphics driver for your PC from there.
Disable quick start
Other users have reported on the Microsoft forum that disabling Quick Start helps them resolve the black screen issue. If you are in safe mode, you can disable the quick start feature by following these steps.
- Open the control panel.
- Click on System and Security.
- Press the Power Options button.
- In the left window, select that the switch creates a shortcut in the left window.
- Click the Edit Settings link, which is currently unavailable.
- Deselect the Enable quick start check box (recommended).
- Click on Save changes.
- Restart the computer to complete the task.
Create a new user account
A corrupt user account profile can also cause a black screen at startup if the above solutions do not resolve the issue. We recommend that you create a new account using the steps below and see if that helps.
- To create a new user account in Safe Mode, click Search on the Start menu, type cmd.
- Right-click on the command prompt and select Run as administrator.
- Then type the following command to create a new user account and press Enter.
network username password /add
Message: Here, replace the username in the command with the desired account name. And the password to log into the account.
Type the following command to change the account type to Administrator and press Enter :
local group network administrators USERNAME /add
Remember to change the USERNAME in the order to your account name.
Restart Windows as usual and log in with the newly created user account this time. With any luck, you’ll get a normal view this time.
Remove or update third-party antivirus software
Some third-party antivirus programs are known to cause black screens. Temporarily uninstall any third-party software (especially anti-virus software) installed on your system that may be causing this problem. Let’s see if that solves the problem.
- Press Windows + R, type appwiz.cpl and press OK.
- In the Programs and Features window, right-click the installed antivirus program and select Uninstall.
- You can also do this with other recently installed third-party applications.
SFC and DISM command implementation
Also run a System File Checker (SFC) scan to make sure the problem is not due to corrupted system files. where the running SFC utility scans for corrupted system files and restores them (if found).
If the SFC scan results cannot be resolved, Windows System Resource Protection has detected corrupted files but could not recover them, try the DISM commands.
Resetting the computer
If none of the above solutions can fix Windows 10 black screen with cursor, restarting the computer is the last option you have.
- Press Windows key + X, select Settings and go to Update & Security.
- Select Restore in the left pane.
- See the Reset this PC option on the right. Click the Start button to restart the computer.
- Select Save My Files and follow the on-screen instructions to restart your computer without losing any data.
Did these solutions fix the black or blank screen after logging into Windows 10? Let us know which option worked for you.
frequently asked questions
How do I make a black screen with a single slider?
Troubleshooting ‘ Windows 10 ‘ Error.
What causes a black screen with the cursor?
A black screen can be caused by a separate graphics card, and in some cases the system thinks your computer has a dual screen. You can try disabling the integrated graphics card to solve the problem. To disable the graphics driver, open Windows Device Manager.
How do I fix the black screen when updating to Windows 10?
If your Windows 10 PC reboots with a black screen, simply press Ctrl+Alt+Del on your keyboard. The usual Windows 10 Ctrl+Alt+Del screen appears. Press the power button in the lower right corner of the screen and select Restart to restart the computer.
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