Artificial Intelligence is rapidly reshaping the recruitment landscape. From filtering CVs to matching candidates with job roles at scale, AI is making broad steps toward a faster, more efficient hiring process. Yet, as automation becomes more entrenched, an important question has come to light: are human recruiters at risk of becoming redundant?
A recent industry webinar— Smart Hiring or Backfiring: Employing AI in Recruitment —assessed the viewpoints of four experts in HR, recruitment, and AI governance. Together, they shed light on where AI is genuinely adding value, where it still falls short, and why human judgement remains essential.
Can AI Really Improve Hiring?
One of AI’s biggest strengths lies in its ability to sift through huge amounts of data with speed and consistency. When it comes to initial CV screening or matching applicants to specific job criteria, a well-calibrated AI system can often outperform traditional processes, helping to reduce unconscious bias and flag strong candidates more efficiently.
But the results are only as good as the data it’s fed. If historical hiring data is flawed or biased, AI can inadvertently replicate those issues. As David Smith, AI Sector Lead at The DPO Centre, puts it: ‘To get an automated system to match and evaluate things better, we need to be clearer at describing what we want and what we need. The need for automation improves the entire process.’
Why Humans Still Have the Edge
Despite the obvious benefits of automation, human recruiters aren’t going anywhere. Certain aspects of recruitment – like assessing emotional intelligence, gauging motivation, or judging cultural fit – simply don’t translate well to algorithms.
Helen Armstrong, CEO of Silvercloud HR, made this point clear, with their comment that ‘cultural fit is as relevant as having the right qualifications and experience. It’s about attitude, and AI is never going to be able to assess that. AI has to be an assistant to the recruiter, not a replacement.’
Candidates Are Using AI Too
It’s not just employers making use of AI. Job seekers are increasingly turning to tools like ChatGPT to refine their CVs, craft keyword-optimised cover letters, and tailor their applications to specific roles. On the surface, this levels the playing field – but it also creates a new challenge.
Richard Bradshaw, Co-founder of PeopleRE, warns that this can widen the gap between how someone presents on paper and who they actually are. ‘Many recruitment processes fail, not because a candidate lacks the skills, but because they ultimately don’t have a genuine desire for the specific role. While AI can efficiently match candidates based on qualifications and experience, it isn’t yet advanced enough to assess a candidate’s motivation, passion or long-term commitment, rather than just securing any job.’
The Risk of a Two-Speed Hiring System
As AI becomes more embedded in recruitment, there’s growing concern that it could lead to a two-tier system. Lower-level or high-volume roles are increasingly handled through fully automated processes, while executive-level hires continue to receive bespoke, human-led attention.
Smith notes the potential social cost of this divide, stating that “There could be a real digital divide between the exec search and specific job roles for high value individuals, as opposed to the real volume end of the market. I think we have a real possibility that people will be massively disenfranchised at one end where that high-volume and low personalisation comes in. It’s going to be a challenge.’
Making AI Work for You
If AI is to enhance hiring – rather than hinder it – it needs to be introduced with a clear strategy and a strong ethical framework. Start by identifying what you actually want to achieve. Is it a faster time-to-hire? Better quality candidates? More diverse shortlists?
Once you know the goal, choose a system that aligns with it. And make sure it integrates smoothly with the tools you already use. If the tech is clunky or unintuitive – for recruiters or applicants – it’s unlikely to succeed.
Transparency is just as important. You need to be able to explain how your AI tools make decisions. Bias mitigation, built-in analytics, and regular reviews are essential for fair, accountable hiring.
Three Key Questions to Ask Your AI Provider
Before rolling out any AI recruitment tool, make sure you ask:
- How is bias mitigated?
- What steps are taken to ensure the system isn’t reproducing harmful patterns?
- How is candidate data protected?
- You’re dealing with sensitive information—how is it kept safe?
- How is the system monitored over time?
- AI isn’t ‘set and forget’. Vendors should be able to show how they track performance, flag problems, and adapt the model when needed.
A Future Built on Collaboration
AI isn’t here to replace recruiters, but to work with them. When used thoughtfully, it can take the heavy lifting out of hiring, streamline admin, and improve consistency. That said, real success depends on keeping real people at the heart of the process.
